Frequently Asked Questions (FAQs)

Do you have questions regarding our credit restoration services? We hope these FAQs below help answer your questions, but if not, please contact us for more assistance.

How long is the credit restoration process?

The average time for credit restoration is four to six months or as needed.

How much does credit restoration cost?

Audit, Analysis, and File Setup Fee’s are based on pre-evaluation and monthly payments are $249

Does credit restoration guarantee 100% removal?

Credit Recovery Group complies with the Federal Trade Commission, State, and Local government regulations and the Credit Repair Organization Act, in that we cannot, by law, guarantee a specific outcome or result. However, we do promise to legally do everything possible on your behalf to restore your good credit.

What happens if an account gets verified or validated?

In most cases, the account will remain in your credit report until the statute of limitations
has been met. You may contact the source of information if you would like to make a
payment arrangement. Settlement letters are available upon request.

How do I send my responses received?

Original documentation should be sent via regular mail as the reports are often multiple pages and are printed front and back. In past cases, fax or email has been too dark, blurry, or has had missing pages. We have found that it takes more time to request clients to resend documentation for incomplete or unclear letters. Our address is 8323 Southwest Freeway, Suite 708 Houston, TX 77074.

How long is each investigation?

An investigation takes approximately four to six weeks to receive a response.

How can I keep track of my credit restoration process?

We assign you a personal username and password to access our online portal. Our customer service representatives are also available Monday thru Friday from 8:30 p.m. to 5:00 p.m.

Is Credit Report Restoration legal?

ABSOLUTELY! Since over 80% of credit reports contain inaccurate information, we interpret the consumer rights according to the Fair Credit Reporting Act, the Fair Debt Collection Practices Act, and State Finance Codes.

If I am on active military duty, what should I do to protect my credit report?

Active-duty military personnel who are away from their regular duty station may file “active duty” alerts to help prevent identity theft.
Are you a veteran or on military duty? We have a discount on our regular service fee. Please contact us for more information.

Can I reactivate my account?

Yes, although we do not recommend stopping you can always continue your credit process, contact our Credit Specialists for an account overview to see what your options are.